During the national lockdown for the COVID-19 pandemic, community pharmacies provided a government-funded medicines delivery service for shielding patients, which is now ending on 31st July 2020.
The end of this service will need to be carefully communicated as the public are likely to be unaware that without it, there is no NHS-funded prescription delivery service. Whilst shielding patients have already received a letter from the government about the changes, it is likely that pharmacy teams will need to reinforce the message with those currently receiving prescription deliveries.
PSNC has developed a patient leaflet that can be used to explain that the service is ending and why, as well as advising shielding patients on what they should do going forwards. Some pharmacies may choose to continue to provide a delivery service, for example with a charge being paid by patients, so the leaflet is adaptable to describe your pharmacy’s particular circumstances.
Contractors must submit their claims for payment for the Advanced service via the MYS platform by 5th August 2020.