Warwickshire LPC



March 25, 2020 News

The Pharmacy Standard Operating Procedure (SOP) has recently been updated to version 2.0.

Here’s a direct LINK.

Please read this guidance carefully as it contains important information regarding your pharmacy’s operation during the coronavirus crisis.

Opening Hours

The updated SOP gives pharmacies some flexibility in the hours in which they need to open to the public during the COVID-19 pandemic.


  • If under significant pressure, at the discretion of the responsible pharmacist, pharmacies may close their doors to the public for up to 2.5 hours a day, including lunch.
  • Community pharmacies are expected to be open to the public between 10am-12 noon and 2pm-4pm as a minimum (if these are contracted core or supplementary hours).
  • Similarly, 100 hours pharmacies should be open from 10am-12pm and 2pm-6pm as a minimum.

A sign on the door must give information about how to contact the pharmacy if urgent help is needed. In this closed-door working scenario, you do not need to inform NHSE&I.

Temporary Closures:

NHSE&I has stated that for temporary closures (not closed-door working), for instance where not enough staff are available to work, NHSE&I must be informed immediately. The pharmacy NHS 111 Directory of Services (DoS) profile must be updated, as must the NHS Website.

In case of these unplanned closures in the West Midland, use the following FORM and email it to england.pharmacypaymentswm@nhs.net to notify them (you can also use the NHSE&I Annex 14 form instead if you prefer).


More information: PSNC


March 6, 2020 News

Following discussions with PSNC, NHS England and NHS Improvement (NHSE&I) have taken the decision to waive the requirement to complete the National Antimicrobial Stewardship Clinical Audit for 2019/2020 with immediate effect; at this time NHSE&I instead want to ensure that pharmacies are focused on the actions set out in national communications regarding COVID-19.

The audit was due to be repeated in 2020/21, but it will now be undertaken for a first time in that year; further details on that will be provided later in 2020.

Source: PSNC


February 28, 2020 News

NHSE&I have published new Coronavirus (COVID-19) guidance for primary care teams. This includes a specific document for community pharmacy teams, which sets out the Standard Operating Procedure for dealing with patients presenting in the pharmacy with suspected COVID-19 infection.  All pharmacy contractors should read the guidance and undertake appropriate actions to manage potentially infected patients.

You can download the most up-to-date version of this document from the following page:


The government guidance has also been updated recently:


Resource materials (posters) can be found on the PHE website for you to print and display in your pharmacy:


We now have a dedicated Covid-19 page on the LPC website with all the available resources. You can find it on the following link:


Image credit



February 27, 2020 News

Please note the national clinical audit has been cancelled! LINK 

Virtual Outcomes have released a training module to support the 2019/2020 National Clinical Audit.

Starting from 1st March 2020, community pharmacies will be required to complete their mandatory NHS England clinical audit.

This year each pharmacy is required to speak to 10 patients for Upper Respiratory Tract Infections (URTIs).

The audit will take place over FIVE days during March with the results uploaded by the 28th April 2020.

This training will help you to understand how to go about implementing the audit.

You can access the module by logging in with your F-code on the following link: https://www.virtualoutcomes.co.uk/pharmacy-training/


February 25, 2020 News

The February issue of PSNC’s CPN magazine has just been published full of topical information and guidance for community pharmacies, including:

  • National audit determined;
  • PSNC CEO Blog;
  • PQS declaration period underway; and
  • How to endorse instalment forms.

You can view and download a PDF copy below or on the following LINK:


February 20, 2020 News

Mental Health First Aid (MHFA) is an internationally recognised training course which teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. MHFA won’t teach you to be a
therapist, but just like physical first aid, it will teach you to listen, reassure and respond, even in a crisis. Adult MHFA courses are for everyone aged 16 upwards.

The following two-day training courses are available in Warwickshire on a first-come-first-served basis:

Warwick 9th & 10th March – Hill Close Gardens Trust, Bread and Meat Close, Warwick CV34 6HF
Warwick 21st & 27th April – Hill Close Gardens Trust, Bread and Meat Close, Warwick CV34 6HF
Stratford 23rd & 30th April – Tyler House, Tyler Street, Stratford-upon-Avon CV37 6TY
Nuneaton 30th & 31st March – CHESS Centre 460 Cedar Road, Camp Hill, Nuneaton, Warwickshire CV10 9DN
Rugby 23rd & 24th March – 28 Regent Place, Rugby CV21 2PN

To book your place call 0121 565 5605 or email training@kaleidoscopeplus.org.uk

For further information, please download the FLYER.



February 20, 2020 News

Due to recent extensive flooding in the West-Midlands region, your pharmacy may be forced to close on certain days. We would like to remind our contractors that the the local NHSE Pharmacy Team must be notified of any closures, planned or unplanned.

In case of any emergency closures you need to complete the “Unplanned Temporary Suspension of Services” form (Annex 14) and send it to england.pharmacypaymentswm@nhs.net.

This form can also be downloaded from the following page, which has links to other Annex documents of Chapter 36 of the Pharmacy Manual:

Please also make sure that you inform patients with a notice, NHS111 Provider, DoS if providing services, local surgery etc.
This should all be part of your existing Business Continuity Plan.
If you need further assistance, please contact the LPC.


February 18, 2020 News

March 6th update: this audit has been cancelled! Find out more HERE.

As part of the Community Pharmacy Contractual Framework (CPCF) requirements, pharmacy contractors must undertake a clinical audit each year, on a topic that has been determined by NHS England and NHS Improvement. 

PSNC and NHSE&I have agreed that in 2019/20, the national clinical audit should focus on antimicrobial stewardship, specifically aimed at advice provided to patients on upper respiratory tract infections; the audit paperwork has now been published on the NHSE&I website. This must be used by all contractors during March 2020 to undertake the audit over a period of five working days (the data collection period can be extended to ten working days, if necessary to collect data from a minimum of 10 patients).

Full information on the background to the audit topic, the purpose of the audit, the audit standard, how to undertake the audit and how to submit your results to NHSE&I can be found in the audit guidance document. This document and the associated data capture form can be downloaded via the following links:

Audit guidance document

Audit data collection sheet

The audit must be completed  by 31st March 2020. Once you have completed the audit, the data should be submitted to NHSE&I via the NHSBSA Manage Your Service (MYS) portal.  The portal will open for data submission on 1st March 2020 and it will close at 11.59pm on 28th April 2020; please ensure you have submitted your data by this date, as it will not be possible to re-open the portal for late submissions.

To complete the audit cycle, the audit will be repeated in 2020/21; further details on this will be provided in 2020/21.

If you have any questions that are not covered in the guidance, please contact england.communitypharmacy@nhs.net.

Source: PSNC


February 14, 2020 News

New training dates have been released by Warwickshire County Council in association with Quit4Good to support the Stop Smoking service provided by health professionals throughout Warwickshire.

The training is free but please read the attached FLYER carefully for terms and conditions. (Please note that the flyer has been modified since its original upload and the March session was cancelled.)

The next available training date is  Tuesday 21st April 2020 with limited places available (booking closes 14th April).

Further sessions will be held in September 2020 and January 2021. Please see the flyer for details.

To book your place for any of these sessions, please email paulaellis@warwickshire.gov.uk





February 4, 2020 News

Community pharmacy contractors are now able to make a declaration for a Pharmacy Quality Scheme (PQS) payment for the 2019/20 Scheme.

Contractors must use the NHS Business Services Authority (NHSBSA) Manage Your Service portal to make their PQS declaration between 9am on 3rd February 2020 and 11.59pm on 28th February 2020.

On the day of making their declaration, contractors will be required to declare that they meet the four gateway criteria and that they meet the domains they are claiming payment for (except if they plan to meet the Sugar Sweetened Beverages quality criterion by 31st March 2020).

PSNC Briefing 004/20: Pharmacy Quality Scheme – Completing your declaration provides further information on how to make a declaration and the validation process for the gateway criteria; contractors are strongly encouraged to read this.


Providing information for Community Pharmacies about the work of the Local Pharmaceutical Committee and of the Community Pharmacy Services commissioned within Warwickshire


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