Warwickshire LPC



March 25, 2020 News

The Pharmacy Standard Operating Procedure (SOP) has recently been updated to version 2.0.

Here’s a direct LINK.

Please read this guidance carefully as it contains important information regarding your pharmacy’s operation during the coronavirus crisis.

Opening Hours

The updated SOP gives pharmacies some flexibility in the hours in which they need to open to the public during the COVID-19 pandemic.


  • If under significant pressure, at the discretion of the responsible pharmacist, pharmacies may close their doors to the public for up to 2.5 hours a day, including lunch.
  • Community pharmacies are expected to be open to the public between 10am-12 noon and 2pm-4pm as a minimum (if these are contracted core or supplementary hours).
  • Similarly, 100 hours pharmacies should be open from 10am-12pm and 2pm-6pm as a minimum.

A sign on the door must give information about how to contact the pharmacy if urgent help is needed. In this closed-door working scenario, you do not need to inform NHSE&I.

Temporary Closures:

NHSE&I has stated that for temporary closures (not closed-door working), for instance where not enough staff are available to work, NHSE&I must be informed immediately. The pharmacy NHS 111 Directory of Services (DoS) profile must be updated, as must the NHS Website.

In case of these unplanned closures in the West Midland, use the following FORM and email it to england.pharmacypaymentswm@nhs.net to notify them (you can also use the NHSE&I Annex 14 form instead if you prefer).


More information: PSNC


March 19, 2020 Newsletter

PSNC have issued a comprehensive update for community pharmacies about the ongoing Covid-19 crisis. You can find details on the following LINK.

An updated preparedness letter has also been published for pharmacies. You can find it HERE.

There are new PHE display resources available – please replace any previous versions of poster and banners.

You can download the print-friendly A4 and A3 posters directly from the following links: (the PHE link above contains further options in a large zip file, suitable for professional printing)

A4 Poster: NHS Facilities Poster Print Friendly A4 17Mar20

A3 Poster: NHS Facilities Poster Print Friendly A3 17Mar20

The LPC website has been updated with this new information and we will bring you further updates as they emerge. We would like to take this opportunity to thank all our pharmacies for their hard work and dedication as the whole country faces unprecedented challenges with regard to the coronavirus outbreak.


March 12, 2020 Newsletter

March 19th update: Following a change in the case definition, to remove the link to travel history or contact with confirmed cases, community pharmacies are now advised to display anew Public Health England (PHE) poster. The new poster is available from the PHE campaign resources hub. The posters below will now have to be replaced. 

We would like to draw your attention to the fact that the posters for display have been updated. Community pharmacies are now advised to display the following TWO PHE posters so they are visible to people seeking to enter the premises:

These posters can be downloaded from the PHE campaign resources hub. The previously displayed entry posters should be removed.

NHSE&I have stated that their aim is for all future update letters to the professions will be published on a Friday from now onwards. They will be published on the NHSE&I COVID-19 primary care page, which provides links to all the key documents and resources for primary care teams.

As previously highlighted, free of charge packs of PPE will be distributed direct to pharmacies from the PHE stockpile later this week or earlier next week; the packs will contain 50 masks, 200 aprons and 100 pairs of gloves. The PPE is only for use in the pharmacy as advised in the NHSE&I SOP – PPE only needs to be used if you are entering a room in an emergency, where an infected/possibly infected patient is isolated and when decontaminating a room where such a patient has been present (in this case the PPE is to protect the worker from the cleaning products being used).

As a consequence of this, the need for community pharmacies to have to use PPE, at this time, is low; the guidance on PPE use will be kept under review as the pandemic progresses.

Wherever possible, a patient presenting in the pharmacy with possible COVID-19 infection should be immediately told to return home and then access NHS 111 online or call NHS 111 (calling being a secondary option to online access) in order that the pharmacy does not have the increased risk of dealing with an isolated patient in the consultation room and the subsequent need for decontamination.

All these resources and information are also available to access from the LPC’s dedicated COVID-19 page HERE.


March 6, 2020 News

Following discussions with PSNC, NHS England and NHS Improvement (NHSE&I) have taken the decision to waive the requirement to complete the National Antimicrobial Stewardship Clinical Audit for 2019/2020 with immediate effect; at this time NHSE&I instead want to ensure that pharmacies are focused on the actions set out in national communications regarding COVID-19.

The audit was due to be repeated in 2020/21, but it will now be undertaken for a first time in that year; further details on that will be provided later in 2020.

Source: PSNC


February 28, 2020 News

NHSE&I have published new Coronavirus (COVID-19) guidance for primary care teams. This includes a specific document for community pharmacy teams, which sets out the Standard Operating Procedure for dealing with patients presenting in the pharmacy with suspected COVID-19 infection.  All pharmacy contractors should read the guidance and undertake appropriate actions to manage potentially infected patients.

You can download the most up-to-date version of this document from the following page:


The government guidance has also been updated recently:


Resource materials (posters) can be found on the PHE website for you to print and display in your pharmacy:


We now have a dedicated Covid-19 page on the LPC website with all the available resources. You can find it on the following link:


Image credit



February 27, 2020 News

Please note the national clinical audit has been cancelled! LINK 

Virtual Outcomes have released a training module to support the 2019/2020 National Clinical Audit.

Starting from 1st March 2020, community pharmacies will be required to complete their mandatory NHS England clinical audit.

This year each pharmacy is required to speak to 10 patients for Upper Respiratory Tract Infections (URTIs).

The audit will take place over FIVE days during March with the results uploaded by the 28th April 2020.

This training will help you to understand how to go about implementing the audit.

You can access the module by logging in with your F-code on the following link: https://www.virtualoutcomes.co.uk/pharmacy-training/


February 25, 2020 News

The February issue of PSNC’s CPN magazine has just been published full of topical information and guidance for community pharmacies, including:

  • National audit determined;
  • PSNC CEO Blog;
  • PQS declaration period underway; and
  • How to endorse instalment forms.

You can view and download a PDF copy below or on the following LINK:


February 20, 2020 News

Mental Health First Aid (MHFA) is an internationally recognised training course which teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. MHFA won’t teach you to be a
therapist, but just like physical first aid, it will teach you to listen, reassure and respond, even in a crisis. Adult MHFA courses are for everyone aged 16 upwards.

The following two-day training courses are available in Warwickshire on a first-come-first-served basis:

Warwick 9th & 10th March – Hill Close Gardens Trust, Bread and Meat Close, Warwick CV34 6HF
Warwick 21st & 27th April – Hill Close Gardens Trust, Bread and Meat Close, Warwick CV34 6HF
Stratford 23rd & 30th April – Tyler House, Tyler Street, Stratford-upon-Avon CV37 6TY
Nuneaton 30th & 31st March – CHESS Centre 460 Cedar Road, Camp Hill, Nuneaton, Warwickshire CV10 9DN
Rugby 23rd & 24th March – 28 Regent Place, Rugby CV21 2PN

To book your place call 0121 565 5605 or email training@kaleidoscopeplus.org.uk

For further information, please download the FLYER.



February 20, 2020 News

Due to recent extensive flooding in the West-Midlands region, your pharmacy may be forced to close on certain days. We would like to remind our contractors that the the local NHSE Pharmacy Team must be notified of any closures, planned or unplanned.

In case of any emergency closures you need to complete the “Unplanned Temporary Suspension of Services” form (Annex 14) and send it to england.pharmacypaymentswm@nhs.net.

This form can also be downloaded from the following page, which has links to other Annex documents of Chapter 36 of the Pharmacy Manual:

Please also make sure that you inform patients with a notice, NHS111 Provider, DoS if providing services, local surgery etc.
This should all be part of your existing Business Continuity Plan.
If you need further assistance, please contact the LPC.


February 18, 2020 News

March 6th update: this audit has been cancelled! Find out more HERE.

As part of the Community Pharmacy Contractual Framework (CPCF) requirements, pharmacy contractors must undertake a clinical audit each year, on a topic that has been determined by NHS England and NHS Improvement. 

PSNC and NHSE&I have agreed that in 2019/20, the national clinical audit should focus on antimicrobial stewardship, specifically aimed at advice provided to patients on upper respiratory tract infections; the audit paperwork has now been published on the NHSE&I website. This must be used by all contractors during March 2020 to undertake the audit over a period of five working days (the data collection period can be extended to ten working days, if necessary to collect data from a minimum of 10 patients).

Full information on the background to the audit topic, the purpose of the audit, the audit standard, how to undertake the audit and how to submit your results to NHSE&I can be found in the audit guidance document. This document and the associated data capture form can be downloaded via the following links:

Audit guidance document

Audit data collection sheet

The audit must be completed  by 31st March 2020. Once you have completed the audit, the data should be submitted to NHSE&I via the NHSBSA Manage Your Service (MYS) portal.  The portal will open for data submission on 1st March 2020 and it will close at 11.59pm on 28th April 2020; please ensure you have submitted your data by this date, as it will not be possible to re-open the portal for late submissions.

To complete the audit cycle, the audit will be repeated in 2020/21; further details on this will be provided in 2020/21.

If you have any questions that are not covered in the guidance, please contact england.communitypharmacy@nhs.net.

Source: PSNC


Providing information for Community Pharmacies about the work of the Local Pharmaceutical Committee and of the Community Pharmacy Services commissioned within Warwickshire


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