Warwickshire LPC

Key Contacts for Pharmacy A-Z

For contact information relating to pharmacy services, please visit the relevant service page.

  • Area Prescribing Committee (Coventry & Warwickshire APC )
  • Coventry & Warwickshire Partnership NHS Trust
  • Coventry & Warwickshire STP (Better Care)
  • CCGs, Warwickshire
  • Clinical Waste Collection, Warwickshire
  • Controlled Drugs
  • CPPE
  • DBS Checks
  • Electronic Prescription Service (EPS)
  • Fraud Reporting
  • Health and Well-being Board
  • Medicines Optimisation Team, Arden & GEM CSU
  • NHS Arden and Greater East Midlands
  • NHS England Pharmacy Team, West Midlands
  • NHS Mail
  • Non-controlled drugs incidents reporting
  • Payments: Primary Care Support England (PCSE)
  • Payments: Enhanced Services
  • PHE Health Campaigns
  • PHE Local Health Protection Team (HPT)
  • Public Health Signposting Warwickshire
  • Prescription Ordering Direct Service (POD)
  • Safeguarding, Warwickshire
  • Sharps Disposal, Warwickshire
  • Smart Cards, Warwickshire
  • Summary Care Records (SCR)
Area Prescribing Committee (Coventry & Warwickshire APC )
Coventry & Warwickshire Partnership NHS Trust

website: https://www.covwarkpt.nhs.uk/

Telephone: 024 7636 2100
Email: enquiries@covwarkpt.nhs.uk.
Wayside House Reception Telephone: 024 7636 8944

Coventry & Warwickshire STP (Better Care)

Email: info@bettercarecovwarks.org.uk
Website: http://bettercarecovwarks.org.uk

CCGs, Warwickshire

Coventry & Rugby:

Website: https://www.coventryrugbyccg.nhs.uk/
Tel: 024 7655 3344


South Warwickshire:
Email: contactus@southwarwickshireccg.nhs.uk
Tel: 01926 353 700


North Warwickshire CCG
Tel: 02476 324399
Email: contactus@warwickshirenorthccg.nhs.uk


Clinical Waste Collection, Warwickshire

North Warwickshire:





For any queries relating to Clinical Waste in the NHS England West Midlands area, please contact your Waste Carrier in the first instance, for any other enquiries please contact: england.pharmacypaymentswm@nhs.net with your ODS Code/F Code and pharmacy details where your queries will be actioned.  As of 1st June 2020, the Clinical Waste Inbox (england.clinicalwastewm@nhs.net) is to be used by GP contractors only for clinical waste queries.

Controlled Drugs

CDAO Support Team 
Email: AGCSU.controlleddrugs@nhs.net
Tel:  0121 611 0813


CD Accountable Officer, West Midlands: Amit Dawda
Email: amit.dawda@nhs.net


CD Police Liaison Officer, West Midlands: Mark English
Email: Mark.English@warwickshire.pnn.police.uk
Alternative 1: fib@warwickshire.pnn.police.uk
Alternative 2: andy.nolan@warwickshire.pnn.police.uk


Controlled Drugs, CD Reporting Tool

More information: http://www.warwickshirelpc.co.uk/controlled-drug-guidance/


website: www.cppe.ac.uk
tel: 0161 778 4000
email: info@cppe.ac.uk

Local contacts:
Hayley Berry
West Midlands regional manager

Megan Harris
West Midlands regional tutor

More information: http://www.coventrylpc.co.uk/resources2/training-resources/cppe/

Electronic Prescription Service (EPS)
Fraud Reporting


Tel: 0800 028 4060

Local Counter Fraud Specialist (LCFS): Coventry, Rugby & Warwickshire
Tel: 02476 536871

Local Counter Fraud Specialist (LCFS): South Warwickshire
Fiona Dwyer
Tel: 02476 536880

More information:


Health and Well-being Board
Medicines Optimisation Team, Arden & GEM CSU

Email: medicines@ardengemcsu.nhs.uk

Telephone: 0121 6110718 (Warwick office)

NHS Arden and Greater East Midlands

Arden & Gem CSU
Email: contact.ardengem@nhs.net
Tel: 0121 612 1500

NHS England Pharmacy Team, West Midlands

Pharmacy Team, WestMidlands

St Chads Court
213 Hagley Road
West Midlands
B16 9RG

Tel: 0121 695 2222

From August 2020 the new email:


Please include the following information in your email, if the email does not include this information the email will be bounced back to you and no action will be undertaken until the correct information has been included:

ODS Code
Name of Pharmacy
Reason for your email

Please note that if you do not send your message as advised above, it will not be actioned or processed by the team.

NHS Mail

National Service Desk: helpdesk@nhs.net

Tel: 0333 200 1133

For queries regarding shared NHS Mail Inboxes contact pharmacyadmin@nhs.net or call the National Service Desk 0333 200 1133

For individual requests of an NHS Net account call 0300 555 0212 or email MLCSU.Servicedesk@nhs.net

More information:


Non-controlled drugs incidents reporting

Dispensing errors and general concerns:
Email: england.medsreporting@nhs.net

Payments: Primary Care Support England (PCSE)

Any payment queries initially to be emailed to the NHS England Pharmacy Team generic email address (england.pharmacypaymentswm@nhs.net). This inbox is monitored daily and dealt with accordingly. Someone from the team will contact you if further information is required before sending your payment request to PCSE.

Email: pcse.payments-preston@nhs.net

Tel. 0333 014 2884

PCSE, 3 Caxton Road, Fulwood, Preston, PR2 9ZZ

Please send your Pre-Reg Application forms directly to the NHS England Pharmacy Team generic email address england.pharmacypaymentswm@nhs.net

Payments: Enhanced Services

Please direct all enquiries to the CSU Medicines Management Team for queries relating to Pharmacy First, Assisted Meds, Dermatology and Bank Holiday Rotas


Tel: 0121 612 3814

PHE Health Campaigns

If you have not received the campaign materials for any upcoming Mandatory National Public Health Campaigns please contact Public Health England at: partnerships@phe.gov.uk

PHE Local Health Protection Team (HPT)

West Midlands East HPT

This team covers:

  • Birmingham
  • Solihull
  • Coventry
  • Warwickshire

Contact West Midlands East HPT

Public Health England
5 St Philip’s Place
B3 2PW

Public Health Signposting Warwickshire
Safeguarding, Warwickshire

Safeguarding Adults & Children:


Safeguarding Referral Link (children):


MASH Warwickshire
email: mash@warwickshire.gov.uk
Tel: 01926 414 144
Tel: 01926 886 922 (out of hours)

More information:

Sharps Disposal, Warwickshire

Warwick District Council:

Contract Services, Warwick District Council, Riverside House, Milverton Hill, Royal Leamington Spa, CV32 5HZ

01926 456615
01926 456128

Email: contract.services@warwickdc.gov.uk


Stratford District Council:

Email: streetscenedutyofficer@stratford-dc.gov.uk

The District Council pays all the participating pharmacies £100 in March for the current financial year. They will work with pharmacies to put in arrangements to have their sharps boxes collected by Biffa, their waste collection contractor, weekly, fortnightly or monthly.


Rugby Borough Council:

Email: contact.centre@rugby. gov.uk
Tel: 01788 533 533 (Clinical Waste Team)


Nuneaton and Bedworth Borough Council:

Tel: 02476 376 376 (Clinical Waste Team)

Online Form: :


North Warwickshire Borough Council:
Email: customerservices@northwarks.gov.uk
Tel: 01827 715 341


Sharps Collection Warwickshire & Coventry Full Document:


Smart Cards, Warwickshire

Warwick RA Smartcard Team, Smartcard Office, Lakin House, Warwick Hospital, Lakin Road, Warwick, CV34 5BW

Email: smartcard.administration@swft.nhs.uk

Tel: 01926 482623 or 01926 482622

Website: http://swft.nhs.uk/our-services/adult-hospital-services/registration-authority

More information:


Summary Care Records (SCR)

Email: scrpharmacy@nhs.net

More information:


Providing information for Community Pharmacies about the work of the Local Pharmaceutical Committee and of the Community Pharmacy Services commissioned within Warwickshire


Copyright by Warwickshire LPC. All rights reserved.